Terms and Conditions

This Agreement was last modified on 18 February 2018.


esouq.pk gives its users the access to use the website which is non transferable and revocable. User cannot modify, add or remove some, many or whole content. Website is for the use of shopping for personal use, it cannot be used for commercial or third party reference until unless getting permission from esouq.pk


esouq.pk is the E-Service provider giving the services of the vendors to showcase their product on the websites. However promotional campaigns will be done on request of the supplier.

The digital content such as promotional material on the website is solely the property of esouq.pk. It cannot be copied by anyone for any kind of use until permission granted by esouq.pk. User will notify first for the permission from esouq.pk.

The material provided in the website for informational purpose such as product showcasing are of vendors and it does not reflect our submission or opinion toward the product. Those are the standardized information from the vendor about the product. esouq.pk gives vendors the services to showcase their product on the website.


Information that is provided by the user such as comments, feedback, suggestion etc, cannot be returned once given and it can be shown with the name provided by the user.


Our customer service policies are simple, straight forward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from esouq.pk or the quality of the product is unsatisfactory for you, you can always send it back to us for replacement with the same product. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.

Though we are always working hard to match your expectations and deliver you best quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:

We have shipped a product that does not match your order or there is a manufacturing defect in the product that you received. Select your course:

  • Maximum time of Seven days is given (from the date you received the parcel) to decide whether you want an exchange or not. You can then let us know that you wish to exchange the product.
  • You can do so by dropping in an Email to [email protected] or call at 0300-2564039 stating your order id
  • You have to send us the parcel within seven days of its receipt through courier.
  • Courier for sending back the product will borne by customer.
  • Some Do’s & Don’ts
  • Items must be unused and undamaged and must be in their original purchase condition.
  • You need to send us the following: Original Product Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories.
  • All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner.
  • For Customer Support Related write to:
    [email protected]


Website has the rights to terminate these terms and condition at any without any notice, in addition of any other legal or equitable remedies. The website can take back any access that is granted, however for any reason at any time. IT can also take back accounts, passwords or website can cease access to the website, if found any suspicious act. Furthermore agrees that the website is not liable to you or any other, so if disagreed with any terms and condition, policy, rules, guideline for operation in operation then should discontinue using the site. By continuing the website, you agree with all the above stated Terms and Conditions.

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If you have any questions about this Agreement, please contact us filling this contact form